smileekylie

smileekylie on 28 Feb, 2019

1 out of 5 stars

BEWARE!! I purchase 4 knobs and 3 of them came matte white, all with the same quality. The fourth one came yellow and was shiny. I brought it to this companies attention and her response was to accuse me of altering the knob?!?!? Which frankly Im completely puzzled of why anyone would alter it? What benefit would that be? I was completely taken back with the lack of responsibility on her part to not offer to exchange for a new one that has the same quality as the others but instead to accuse the customer of altering it. Since addressing her lack of customer service, I have yet to be responded to. Im beyond disappointed because these knobs are not cheap!

Jana Marie responded on 28 Feb, 2019

Thank you for sharing your feedback, both positive & constructive. And we’re sorry your experience didn’t match your expectations. This was an “one off” & we will do better. We are sorry you didn’t feel we communicated adequately. We would love to have the opportunity to make this up to you. After a thorough review of our previous conversations it is obvious our instructions as to returning a damaged item were not clear. We simply need a return of the damaged hardware in its original condition. We are more than happy to exchange the hardware or issue you a refund.

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