Sawyer Swindell

Sawyer Swindell on Sep 8, 2018

1 out of 5 stars

I never received my order. After contacting the shop owner about this she insisted that “100% of the time” that people find their box with a partner or neighbor. I felt like she was insisting that I was stupid because of course, I checked with my partner before telling her I never received the package! She said I needed to take it up with my local usps. They were unresposive so I then messaged her about taking the next steps to receive another box, even offering to pay again – and she never responded. I sent three messages trying to get her attention and it has been two weeks with no word! Although the original mistake was likely the fault of the post office — It was completely rude and unprofessional to never even respond to my multiple messages!

ReImagineBrewing responded on Dec 3, 2018

Unfortunately, sometimes packages get delivered to a neighbor, other family members pick them up and forget to say anything, a coat gets thrown over a package etc. 100% of the time our customers have found their packages. We also have a suggested process in our policies to assist customers with finding packages after delivery. We do ask customers to look around, ask neighbors and contact their local post office. Working with a local post office is the key to finding a package because they record exactly where the package was delivered with GPS coordinates. Many times if you are friendly with your delivery person they go out of their way to help you. We communicated with the customer over 6 times and never received a response after our last message. Due to no response we assumed the package was found.

 

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