Sara Berinhout

Sara Berinhout Jun 4, 2017

1 out of 5 stars
I will absolutely never order from this seller again. The pants took one month to get to me (it was three weeks before they shipped) and they’re a completely different style than that shown in the photographs. The fit was fine- but they’re fitted, flare-legged (rather than the loose, straight leg fit in each of the photos). When I contacted the seller, she told me that I couldn’t get a refund but could exchange them for a new pair (paying yet another $12 in shipping), and since then I haven’t been able to get in touch with her. This is the single most disappointing…
High Waist Vintage Levi Jeans
Hannah Cowx responded

As stated on the listing it can take up to 7 business days before the item is shipped, this doesn’t include the day that you placed your order. You item was shipped one day late, putting the ship date at May 12th, so I apologize for the inconvenience. However, you messaged me May 27th saying that you “received the jeans a week ago”. So, according to my records, you received your order 13 business days after ordering, not one month.
I have tried to accommodate you by waiving the fee that would normally be charged for an exchange, but you are not satisfied with that. There is nothing else I can do in accordance with shop policies for you, as I am already pushing the limits by offering to waive the exchange fee. I have record that I have been in touch with you through this whole process as well.


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