Samantha Boyer

Samantha Boyer on Aug 24, 2018

1 out of 5 stars

The worst customer service experience I have had on Etsy. She was curt and could not simply answer if my item would arrive on time even though I paid the $24 shipping for an item that was not even that amount. When it came on time it was the WRONG item and instead of saying 2018 as the date it said 2818! Very disappointed company, product, and experience. Will not recommend or be a returning customer.

ReImagineBrewing responded on Aug 28, 2018

Sometimes a shop has a difficult transaction & this was one of them. The item shipped on time, arrived on time & was correct. The customer is frustrated because I refused to break the law & use a trademarked logo requiring a license agreement. In the end my graphic sample 2 with extra custom text was chosen. Graphic 2 uses a font with a slash across the 0 as seen in the sample. The date is right & if requested I would have happily used a different font. She was upset her overnight shipping was $24, what USPS charges & she chose. I was accused of using nails which is really confusing & not including a magnet. I was told I’d get a bad review if I didn’t provide a refund. I provided exactly what was ordered, included extras & 4 timely responses. I just didn’t provide a refund for an accurate item.


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