Natasha George

Natasha George on Oct 18, 2018

1 out of 5 stars

Do NOT shop here. I ordered a wedding present that had international shipping for my friend. The last tracking update was on October 2nd and the item has not been received. It is either lost or is stuck somewhere. I contacted the seller asking if she could look into this and she was just rude and condesending. I know it’s not HER fault but at least pretend like you care about your customers being happy and help them look into things like this. She treated me as though I had NO right asking about this and said there was nothing she could do.Customer satisfaction does NOT seem like a priority here. She’s going to reply saying I’m just upset about shipping cost but I’m actually upset about how someone who owns a shop can be this way. Etsy won’t help either because as long as the seller has proof of shipping, they’re protected.

ReImagineBrewing responded on Oct 20, 2018

Unfortunately, this package was shipped to Singapore & an attempted delivery was missed by the recipient(not the customer). Sometimes the cause of this is an incorrect address. I tried to have the customer confirm the address was right. I also asked her to involve the people receiving the item since they would know where their post office is and the package most likely was taken back there. Online Package Search instructions were also provided. The buyer was reluctant to do these things, and wouldn’t confirm the address. Currently the package is “in transit” & not enough days have passed to file a claim. I did pay out of pocket for insurance because the customer was upset about USPS charged for shipping & I don’t ship without insurance. Hopefully, the package is delivered. If not a claim will be submitted.

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