maresaa

maresaa on Dec 16, 2017

2 out of 5 stars

This was seriously delayed and I got a lot of excuses why. Response time to the issue was also very slow. Quality was ok but with so much competition for a product like this I would look elsewhere.

ReImagineBrewing responded on Dec 16, 2017

I tried very hard to make this customer happy. However, I knew this review would be coming even before I shipped the item. -Order actually shipped late but arrived early. It took 12 business days total to receive the item & the customer purchased 10 day shipping which I upgraded for free. -A less expensive listing purchased & a custom logo was submitted. I didn’t charge extra to support the “holiday spirit” -Free graphic upgrade, printed on 2 instead of 1 end -Free set of coasters with the customer’s logo included as a gift My custom ink printer went down which caused delays while I waited for parts. I was transparent & did my best to work with her while completing other non-ink orders. Maybe she didn’t realize all I did since the package wasn’t shipped to her. I tried my best.

 

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