Jody

Jody on Feb 16, 2018

Horrible! This came three days late. It was a custom order , but the problem is that here I was waiting for this gift to arrive . Theee days late I open it to see that there was no custom order on it. It was sent with the name that was on the example!!! After the fact that I had several conversations with the seller before this was ordered! And the mistake was even made AFTER doing on the specifics that she asks to be done when ordering . I can’t seem to get a response back either . So I guess the last person who had the same thing with getting a response was correct. Extremely helpful until the money has been posted then no contact! I’m very disappointed and now have a horrible looking caddy that has someone else’s name on it ! No thank you! I’m looking forward to seeing how this is resolved.

ReImagineBrewing responded on Feb 24, 2018

I spent 3 hours pre-order figuring out a graphic & a different item with a longer lead time & graphic was ordered. I made a new graphic, shipped the item early & paid extra out of pocket for 2 day shipping for 2/12 arrival. The package was delayed in transit arriving 2/16. The graphic did have an error I missed due to a corrupt file printing. I have a 0.03% error rate & missed a mistake. I apologized, offered a replacement & gift. She accepted but accused me of using fiberboard, fully painting my items & wanted a 100% custom graphic from a picture she took. In the end I asked for the item to be returned for a full refund. I can’t send a new wood item if she thinks it isn’t stained wood nor hire a designer for a custom graphic. Due to unjustified insults I chose not to engage with message responses.

Growlette Howler 32oz 4 Bottle Wooden Beer Tote (holds mini growlers and Moonshine)