j8msxx

j8msxx Sep 12, 2018

1 out of 5 stars

Where do I start?? Firstly, the item arrived late, secondly it arrived in a completely different colour and thirdly the quality was incredibly poor!
When I approached the seller for a refund she vanished leaving me with no option than to open a case against her.
The sellers response to the case was abusive, accusing me of fraud, being a chav, even calling me a c**t in one message.
After being messed around awaiting courier collection times when the item finally was collected she went on to claim the item was incorrect and refused to refund me.
I’ve never had such an unprofessional and upsetting experience with a seller.
I would advise everyone to avoid like the plague!!
Floral Flower Photo Frame Mirror Wedding Event Table Plan Centrepiece Welcome Party Roses Frame Silk Artificial Decor Baby Shower Birthday
kirstyjade01 responded

Completely fabricated review. Buyer was found to be fraudulent by Etsy and ultimately blocked as a user. Although I did offer every way to resolve any issues, I eventually had to escalate and ask Etsy to step in as I was being sent malicious, personal and harassing messages, which is when Etsy found that this buyer had attempted many fraudulent activities on the site previously (by retracting payments, claiming item not arrived or wrong item – thankfully I had all proof, not sending item back for refund but claiming they did, etc. Case was closed in my favour. As you will see from all my other feedback, there have been no other such issues with my valued, honest and respectful customers.

 

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