Ellie Shahrestani

Ellie Shahrestani on Feb 20, 2019

1 out of 5 stars

BEWARE OF THIS SELLER! She responded immediately before she took my money. Once I paid for a rush order she stopped all communications. I emailed her over and over. After over a week I threatened to dispute the charges if I didn’t hear from her then suddenly I get a shipment confirmation email. I sent her ANOTHER email asking if the changes and order were the way I wanted and she replied that they weren’t. After emails back and fourth she informs me she has given Etsy a heads up as well as she is such a busy shop and can’t possibly return 50-80 emails a day. She responded real quick when I wanted to place a order and almost immediately when I threatened to dispute the charges. She knows how to accept money! She sends long repetitive emails. I would like to contact Etsy to see what can be done to make buyers aware!

ReImagineBrewing responded on Feb 21, 2019

This customer’s order shipped on time & arrived early. While in transit a threat to dispute the charges with Amex was made because we stole their money & they didn’t get what they ordered. We contacted Etsy so they would be aware of a false claim. The item hadn’t even arrived & was correct. We knew this was going to be a difficult transaction from the start. Not wanting to purchase from a listing, didn’t read the description, view all photos etc. To insure the customer ordered what they wanted we indicated they needed to order from a listing. Nothing special was needed. Post purchase they wanted a more expensive item & sent graphic changes. The final item was not what they ordered but what they changed their order to. A new order should have been placed per shop policy. To avoid additional issues we did free changes.

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